Kit Factory, Unit 5, Game Meadow, Brick Kiln Lane, Swainsthorpe, Norwich, Norfolk, NR14 8PY

We’re open Monday – Friday, 9 a.m. – 5  p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

A detailed breakdown on all of our decoration services can be found on our decoration page found here – Decoration Services.

Simply add the service you would like to be applied to your clothing to your cart, upload your logo and check out.

If you are adding personalisation such as initials and/or numbers then please download our personalisation form found here and upload this when you check out.

We accept PayPal and Stripe as payment methods so you are able to checkout using your Debit or Credit card.

Depending on the brand/product, delivery can take up to 3 weeks if you are wanting to add customisation such as embroidered club badge, printed sponsor logos and personalised names, numbers & initials.

Unfortunately we can not accept returns on any products that have been decorated via print and/or embroidery or that have been personalised.

Items that have been purchased plain and not worn will be subject to our returns policy. 

If you have added decoration to your kit such as embroidered badge and printed sponsor logos etc then a member of our team will be in touch via email with a full visual of your kit before we proceed with production. We will not start production until this is fully approved by you.

Because of the hundreds of sports there are out there we can’t put every single one on our website, however, we can create any sportswear garment needed so get in touch and we would love to help.

Club shops are an easy way to sell your clubs kit, teamwear and merchandise via Kit Factory. They are free to setup and take around 2 weeks to go live. Visit the “Club Shops” page for more information.

Send us an email

Contact Us Page Contact Form (General Enquiries)