At Kit Factory, we’re committed to protecting your privacy and handling your personal information with care and transparency. This GDPR Compliance Policy explains how we collect, use, and safeguard your data in line with the General Data Protection Regulation (GDPR).

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1. What Data We Collect

When you use our website, place an order, or get in touch with us, we may collect certain personal details to help us deliver the best service possible.

This may include:

• Your name, address, email, and phone number

• Payment and billing information

• Order and purchase history

• Your communication preferences

We only collect the data we need—and only for the reasons outlined below.

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2. Why We Collect Your Data (Our Legal Basis)

We only process your personal data when there’s a valid reason to do so. This includes:

• Fulfilling a contract (e.g. processing and delivering your order)

• Meeting legal or regulatory obligations

• When you’ve given us clear consent (e.g. to receive marketing emails)

• Where we have a legitimate business interest that doesn’t override your rights

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3. Keeping Your Data Safe

We take data security seriously. To protect your information, we use secure systems and limit access only to team members who need it.

This includes:

• Technical protections like encryption and secure servers

• Organisational measures to restrict access to authorised personnel only

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4. How Long We Keep Your Info

We’ll only keep your data for as long as we need it—whether that’s to complete your order, meet legal requirements, or support our customer service. Once we no longer need it, we’ll delete or anonymise it securely.

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5. Your Rights Under GDPR

You’ve got full control over your personal data. Under GDPR, you have the right to:

• Access the data we hold about you

• Request corrections to inaccurate information

• Ask us to delete your data (in certain cases)

• Restrict or object to how we process your data

• Request a copy of your data in a portable format

To exercise any of these rights, just get in touch via the contact details below.

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6. If There’s Ever a Data Breach

In the unlikely event of a data breach that risks your personal rights or freedoms, we’ll notify the relevant authorities quickly—and contact you directly if needed.

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7. Cookies & Online Tracking

We use cookies to improve your experience on our site. For full details, please check out our Cookie Policy.

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8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted right here, with the latest update date shown at the top of the page.

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Contact Us

If you have any questions about how we handle your personal data or want to exercise your GDPR rights, just reach out:

Email: [email protected]

Phone: 01508 471820

Address: Kit Factory Ltd, Unit 5, Brick Kiln Lane, Swainsthorpe, Norwich, Norfolk, NR14 8PY

Thanks for trusting Kit Factory with your data.

Your Kit. Your Way.