Privacy Policy

Privacy Policy

At Kit Factory, your privacy matters. We’re a family-run business, and we treat your personal information with the same respect we’d expect ourselves. This policy sets out how we collect, use, and protect your data when you visit our website or get in touch with us.

By using our site, you agree to the terms of this policy.

🔍

1. What Information We Collect

When you interact with us, we may collect the following:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Club name (if relevant)

  • Order history

  • Customisation or sizing details for your kit

Technical Data

  • IP address

  • Browser type and version

  • Device info

  • Pages visited and time spent on our site (via Google Analytics)

✅

2. How We Use Your Data

We only use your information where there’s a good reason to do so:

  • To process and deliver your order

  • To personalise your experience on our site

  • To set up and manage your club shop (if applicable)

  • To respond to your enquiries or support requests

  • To send important service-related emails (like order updates)

  • If you’ve opted in, to send you exclusive offers or updates

  • To improve our website and customer journey

We’ll never sell your data or share it with third parties for marketing without your consent.

🔐

3. How We Protect Your Data

Your privacy is a priority. We use secure systems and processes to protect your personal information, including:

  • SSL encryption for our website

  • Secure payment processing via trusted providers (we never see or store your card details)

  • Restricted internal access to sensitive data

⏳

4. How Long We Keep It

We keep your data only as long as necessary—for example, to fulfil your order or comply with legal obligations like accounting or tax records. After that, your data is securely deleted or anonymised.

🧾

5. Your Rights

You’ve got full control of your data. Under the UK GDPR, you have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion (where legally allowed)

  • Object to or restrict processing

  • Ask for your data to be transferred to another provider

To do any of the above, just drop us a line at [email protected].

🍪

6. Cookies

We use cookies to make our website work better and to learn how visitors use it. For full details, check our Cookie Policy.

🤝

7. Third Parties We Work With

We sometimes share your data with trusted partners to help us provide our service, including:

  • Couriers (for delivery)

  • Payment processors (e.g. Stripe, PayPal)

  • Google (analytics tools)

  • Monday.com and WooCommerce (to manage orders and production)

Each provider only receives the information necessary to do their job and is under strict data protection obligations.

🚨

8. Data Breaches

If a data breach occurs that puts your personal data at risk, we’ll notify you and the relevant authorities as required by law.

🔄

9. Changes to This Policy

We may update this policy now and then to keep things accurate and clear. The latest version will always be posted on our website with the updated date at the top.

📬

Need Help or Have Questions?

We’re always happy to help. If you’ve got questions about your data or want to exercise your rights, get in touch:

Email: [email protected]

Phone: 01508 471820

Address: Kit Factory Ltd, Unit 5, Brick Kiln Lane, Swainsthorpe, Norwich, NR14 8PY

Thanks for trusting Kit Factory.

Your Kit. Your Way.