[Your Company Name] Kit Factory Ltd

 

[Company Address] Unit 5, Brick Kiln Lane, Swainsthorpe, Norwich, Norfolk, NR14 8PY

 

[Website] https://www.kitfactory.com

 

[Last Updated] [Insert Date]

 

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**Returns Policy**

 

At Kit Factory Ltd, we strive to ensure that our customers are satisfied with their purchases. Please read our returns policy carefully to understand the terms and conditions regarding returns.

 

### Decorated Garments:

 

We regret to inform you that we do not accept returns on decorated garments. This includes items with customised designs, logos, or any form of decoration applied to them.

 

### Personalised Items:

 

Returns are accepted for items that are personalised. If you are dissatisfied with a personalised item, please contact us within 30 days of receiving the product to initiate the return process.

 

### Non-Decorated/Non-Personalised Garments:

 

Returns for non-decorated and non-personalised garments are subject to approval. Please notify us within 30 days of receiving the product if you wish to return it. We reserve the right to approve or deny the return based on the condition of the item.

 

### Faulty Products:

 

We accept returns for faulty products. If you receive a defective item, please contact us promptly to arrange for a return. Faulty items must be returned to us in the original packaging and with the tags still applied.

 

### Return Procedure:

 

1. **Contact Us:**

   – For personalised items, contact us within 30 days of receiving the product to initiate the return process.

   – For non-decorated/non-personalised garments and faulty products, contact us promptly to report the issue.

 

2. **Approval:**

   – Non-decorated/non-personalised garment returns are subject to approval.

   – Faulty product returns will be processed once the issue is verified.

 

3. **Return Packaging:**

   – All items must be returned in their original packaging.

   – Tags must still be applied to the product.

 

4. **Refund/Exchange:**

   – Upon approval, we will process the refund or exchange.

 

### Contact:

 

If you have any questions or concerns regarding our returns policy, please contact us at [Your Contact Information].

 

Thank you for choosing Kit Factory Ltd.

 

[Your Full Name] [Your Position] Kit Factory Ltd