Terms & Conditions

Terms & Conditions

Welcome to Kit Factory! Thanks for stopping by. Before placing an order or browsing our site, please take a moment to read through these terms and conditions. By using our website, you agree to the terms set out below. They’re here to protect both you and us, and to keep things running smoothly.

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1. Using Our Website

1.1 By visiting or shopping on kitfactory.com, you agree to be bound by these Terms & Conditions.

1.2 We may update these terms from time to time—any changes will be posted here, so it’s worth checking back occasionally. Continued use of the site means you accept any updates.

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2. Product Information & Availability

2.1 We aim to keep all product information accurate, up-to-date, and helpful. However, we can’t guarantee that everything will always be error-free—mistakes can happen with descriptions, prices, or stock levels.

2.2 All orders are subject to availability and acceptance. If something you’ve ordered is out of stock or discontinued, we’ll get in touch right away with a suitable alternative or issue a full refund.

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3. Returns & Custom Items

3.1 Returns are handled in line with our Returns Policy.

Please note:

  • Customised products (including printed initials, embroidered logos, sponsor branding, etc.) are non-returnable unless faulty.

  • If you’re unsure about sizing, please contact us before ordering so we can help you get the right fit.

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4. Your Account

4.1 If you create an account on our site (for orders or club shops), you’re responsible for keeping your login details safe.

4.2 Let us know immediately if you think your account has been accessed without your permission—we’ll help secure it.

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5. Privacy

5.1 We take your data seriously. Please read our Privacy Policy to understand how your information is collected, used, and protected.

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6. Intellectual Property

6.1 All content on our website—logos, designs, images, text, etc.—belongs to Kit Factory Ltd and is protected by copyright laws.

6.2 You’re welcome to browse and shop, but you may not copy, reproduce, or use any of our content without permission.

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7. Governing Law

7.1 These terms are governed by the laws of England and Wales. Any disputes related to these terms or your use of our website will be handled by the courts of England and Wales.

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Questions?

We’re here to help. If anything’s unclear or you want to chat about these terms, you can reach us at:

Email: [email protected]

Phone: 01508 471820

Address: Kit Factory Ltd, Unit 5, Brick Kiln Lane, Swainsthorpe, Norwich, Norfolk, NR14 8PY

Thanks for choosing Kit Factory.

Your Kit. Your Way.